Dear Prospective Customer::
We would like to assure you that our chandeliers are made from top quality materials and workmanship and we are 100% sure that you will be totally satisfied with your purchase. To prove our confidence in our products, we are offering you 30 days Money Back Guarantee. Which means, when you receive your chandelier, if you are not 100% satisfied with our quality, just return it within 30 days for a refund. Unlike many online retailers we do not have a restocking fee.
This warranty does not apply towards Custom Made chandeliers due to the fact that they are made especially for you according to your specifications in size, finish etc. and chandeliers dressed with Strass Crystals or 48" or more in width, unless they are defective in which case we will replace them free of charge. Orders that have 3 or more of the same item is not included in this warranty. If you need to order in quantities, please order a sample first and then order the rest if you like the sample. Absolutely no returns on installed items. Please pack your items the way you have received to avoid any damage during shipping. Any damage during return shipping will be deducted from your refund. Return shipping cost is the responsibility of the customer. All returns must have a written RGA (Returned Goods Authorization) number which you can get by contacting us. Original shipping costs including duties and taxes will be deducted from your refund, including Free Shipping items.