Frequently Asked Questions
We accept all major credit cards except American Express, checks, money orders and wire transfers. In terms of payments by check, we will need to wait for the check to clear our bank account before we can ship your chandelier. When you place your order, we require a 50% deposit to start preparing your order. The balance and the shipping charges are due when we ship your order.
If you wish to order our products, you can order through our secure online order form which you can access through the "Buy" button located on the product info page . You can also order by contacting one of our overseas offices or fill in our order form .
We recommend you order your chandelier as early as possible if you have decided which models you like if you are working with a deadline. We do our best to deliver your chandeliers within the lead time, but sometimes we have delays due to our suppliers or shipping companies which are out of our control. If your order is ready before your house is finished, we can hold it for you until you are ready, which will guarantee that you will receive it on time.
We would like to assure you that our chandeliers are made from top quality materials and workmanship and we are 100% sure that you will be totally satisfied with your purchase. To prove our confidence in our products, we are offering you 30 days Money Back Guarantee. Which means, when you receive your chandelier, if you are not 100% satisfied with our quality, just return it within 30 days for a refund. Unlike many online retailers we do not have a restocking fee.
This warranty does not apply towards Custom Made chandeliers due to the fact that they are made especially for you according to your specifications in size, finish etc. and chandeliers dressed with Strass Crystals or 48" or more in width, unless they are defective in which case we will replace them free of charge. Orders that have 3 or more of the same item is not included in this warranty. If you need to order in quantities, please order a sample first and then order the rest if you like the sample. Absolutely no returns on installed items. Please pack your items the way you have received to avoid any damage during shipping. Any damage during return shipping will be deducted from your refund. Return shipping cost is the responsibility of the customer. All returns must have a written RGA (Returned Goods Authorization) number which you can get by contacting us. Original shipping costs including duties and taxes will be deducted from your refund, including Free Shipping items.
We want you to enjoy your chandeliers for many years to come . To assure that, we only use the best quality materials and workmanship. To show you that we have 100 percent confidence in the quality of our chandeliers, we are giving you a 5 year warranty on our chandeliers and a 30 day Money Back Guarantee.
When cleaning your chandeliers, please use a dry or damp cloth. Do not use any cleaning solutions that contains alcohol or ammonia which destroys the protective finish on the chandelier and causes them to tarnish. Use of these solutions voids our warranty. This warranty does not cover breakage of parts which are covered by our 30 Days Money Back guarantee. All claims must be submitted with the original Sales Invoice. Shipping cost is not covered by this warranty.
Since we have our own factory, one of our biggest advantages over our competitors is the fact that we can customize almost all of our models according to your specifications. We can change the finish, size, or the number of lights. These capabilities are sometime needed when selecting that perfect fixture for your project. For example, If you see a chandelier that you like, but prefer a different finish, just pick a model that has the finish you like from our Catalog or Web site and we will apply that finish for you.
Please remember that Custom Made chandeliers are not covered under our 30 Days Money Back Guarantee.
It depends on the chandelier style and whether if we have it in stock or not. If it is not a crystal chandelier and if we have it in stock, we can ship your order in a few days. If it is a crystal chandelier and if we have it in stock, we need to make the crystal strands for it which takes about one week to 10 days and then we can ship your chandelier. If we do not have it in stock, we need to manufacture it which takes about 6 to 8 weeks depending on the style of the chandelier. We do our best to ship your chandelier within the lead time but some times there are delays due to parts not arriving on time to our factory from the suppliers which we have no control. If you are working on a project or have a closing date for your house, we would recommend ordering your chandelier as early as possible. Once we ship your order, we will contact you and give you the tracking number for you to follow up on.
All of our international orders are shipped by door to door delivery service by Fedex, DHL, UPS or GLS depending on the destination country. If you would like us to use an alternative shipping method, please let us know and we will be happy to assist you.
We try to ship your chandeliers as complete as possible to give you the least amount of work to be done. If your chandelier is small and not very fragile, we ship it completely assembled. If it is a large chandelier or a fragile chandelier like the Traditional styles, we have to ship it in a few parts for safe transportation. The assembly of the chandeliers is very easy and and will come with easy to follow instructions. If it is a crystal chandelier, the crystal strands will be prepared and ready to hang on the chandelier. The instructions sheet shows where to hang each crystal string on the chandelier. Following are links to sample instruction sheets to give you an idea.
Our chandeliers come with easy to follow instructions and the electrical installation is similar to installing any other lighting fixture or ceiling fan. We do recommend an Electrician to do the electrical installation. Some of our customers hire an electrician to install the frame of the chandelier on their ceiling and then dress the crystals themselves.
If your chandelier does not have a lot of crystals, we recommend a soft damp cloth without any solvents to clean your chandelier. If you have a chandelier with many crystals, we would recommend a chandelier cleaner like "Sparkle Plenty" which is sold in Hardware or Lighting Stores. To use a spray cleaner, all that you will need to do is put a towel under the chandelier, turn the lights off and spray the whole chandelier with the cleaner until the cleaner freely drips off the crystals. Then let your chandelier dry. Once it is dry, turn your lights back on and it is done. Be sure to apply this cleaning process once a month to avoid heavy build up of dust.
We use one of the best quality crystals in the world to dress our chandeliers.
Please follow this link to our Crystal Quality Page for more info.
Please visit our crystal quality page for more info. Crystal Quality page.
Alabaster is a natural translucent stone similar to marble but much softer. It is mined in the north of Spain and since it is a natural stone, each piece has to be manufactured by hand using special carving tools and lathes. The resulting product is a beautiful marble like stone that transforms light into a soft ambiance. Since it is a natural stone, it has marble like veins and each piece is unique which shows its authenticity.
We have been doing commercial and hospitality projects for over 14 years and since we have our own factory for chandeliers, one of our biggest advantage against our competitors is the fact that we can customize almost any one of our models according to your specifications or create a unique chandelier from your drawings. One of our recent projects completed is The White House Presidential Conference Center where we had to replicate an antique chandelier and redesign it in multiple tiers for a total of 12 chandeliers ranging in different sizes. We also made custom chandeliers for world famous celebrities like Oprah Winfrey and Rush Limbaugh. Please visit our Projects page for a listing of some of our Projects.
The light bulbs used in our chandelier can be easily purchased from any hardware or lighting store. The maximum wattage is 60 watts. You can use 15, 25, 40 or 60 watt light bulbs according to the amount of light output you need from your fixture.
We can manufacture chandeliers to meet the electrical requirements of many countries including but not limited to European, South American, Middle East, and Far East Countries like Japan, Singapore etc.